What do people think of our practice? Our professionalism?
Our customer service? Our attentiveness?

You are free to read all of our actual, unedited responses. We will be adding more to the questionnaire over time. Current responses are from customers between December 1, 2008, through December 31, 2009.

Questions are based on a 5 point scoring system, from 1 (worst) to 5 (best).

1. How helpful was our staff in setting up your appointment and answering your questions on the phone?
Average score was 4.9 out of 5.

2. During your eye exam, did you understand fully what Lasik could do for you?
Average score was 4.7 out of 5.

3. Were the options (Traditional Lasik or Custom Lasik) and price structure explained to your satisfaction?
Average score was 4.5 out of 5.

4. Did you feel pressured to have lasik surgery?
Average score was 4.8 out of 5. (Patients felt little pressure to have surgery.)

5. Did you chose our Retreatment Plan (pays the cost of any re-treatment if your vision changes over time)?
74% chose our Retreatment Plan.

6. We feel our Retreatment Plan is the most patient-friendly in this market, because it does not require a lot of money up front and you only pay for retreatment if you need it. Do you agree with this statement?
Average score was 4.6 out of 5. (Patients agree with this statement.)

7. Please tell us what were the most important factors in your choosing Dr. Shofner for Lasik Surgery?

  • #1 Response: Referral from Lasik patient
  • #2 Response: Dr. Shofner's Experience
  • #3 Response: Price
  • #4 Response: Friendliness of staff and no pressure environment

8. Do you agree or disagree with this statement: "Dr. Shofner offers the highest quality and most affordable Lasik in Middle Tennessee?"
Average score was 4.6 out of 5.0. (Patients agree with this statement.)

9. How helpful was our staff?
Average response was 4.9 out of 5.

10. How did you hear about Dr. Shofner?

  • #1 Response: Other Patients
  • #2 Response: Family
  • #3 Response: Co-Workers

11. Would you refer a friend or relative to Dr. Shofner?
100% of responded answered "Yes."

Uncensored Comments

The following comments are a sampling of comments from our Questionnaires, which are sent to every patient. You are welcome to read every Questionnaire which has been returned. Just ask any member of our staff for the Questionnaires.

"All staff was wonderful. I never had to wait very long. I am glad I got to fill out this survey. It means you are always trying to improve."

"My vision is amazing. I have already recommended friends. Your staff being so friendly is very important for making patients comfortable and confident. I did not want to be pushed into having surgery."

"Staff is great! Nice to see smiles (other medical offices seem to never smile!). Great job using patience when I had questions that went into technical depth."

"May God Bless you all and make your business prosper and grow like a spring flower."

"Dr. Shofner very thorough in exam. Plus being very nice. Everyone is very friendly and pleasant. Treats everyone special."

"I would appreciate knowing what was happening during the procedure." (Our staff and Dr. Shofner are working to improve communication during surgery.)

"I would like to say thanks to Melissa. She was so nice and such a comfort. Thanks to all the staff-everyone was great."

"My experience was not great, but I am sure Dr. Shofner did his job well after cataract surgery and lasik. I can see now, but I did not want mono vision. I am still trying to adjust." (Dr. Shofner and our staff are working with this patient to achieve the result she desires.)

"Great experience. I'm seeing beautifully. Could do a better job letting people know before surgery what to expect post op." (Our staff is providing more information on what patients should expect after surgery.)

"Great experience and I have already recommended four more people."

"I am very happy with the results. I have already recommended Dr. Shofner to friends and relatives. I appreciate that all staff treated patients like people instead of numbers. I have visited other offices in the area where I felt like a number in a line. Thanks, and keep up the good work."